Norris Utilities
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NORRIS
UTILITIES
A Legacy of Commitment®
🚨
Nothing is invoiced in QuickBooks until tracking number AND shipping cost are captured. Every order must have confirmed carrier tracking and actual freight cost before QB invoice creation.
3
Today's Orders
1
Shipped
1
Processing
1
Pending Pickup
1
CC + 4% Flag
Status Key
Shipped Tracking confirmed, in transit or delivered
Processing Order received, preparing for shipment
Pending Awaiting pickup or carrier confirmation
Invoiced QB invoice created (tracking + cost confirmed)
CC +4% Credit card surcharge applied
Order Date SD# Customer Product Qty Ship To Tracking # Carrier Ship Cost Billed Customer Payment Method QB Invoice # Status
06/19/2025 SD-2025-0619A Sheffield Utilities FlexPro Armor — NU-BC-2851 (2-Man, 28"×51") 2 Sheffield, AL 35660 1Z999AA10123456784 UPS Ground $47.00 $52.00 Net 30 INV-1247 Shipped
06/19/2025 SD-2025-0619B EPB Chattanooga FlexPro Armor — NU-BC-2851-C (2-Man Combo) 4 Chattanooga, TN 37402 Awaiting pickup scan FedEx Ground Pending Pending Credit Card CC +4% Blocked — no tracking Processing

📋 Order-to-Invoice Workflow

  1. Order received — assign SD# and enter in Shipping Log
  2. Product pulled and packed at warehouse
  3. Carrier scheduled — update Carrier column
  4. Package scanned — enter Tracking # immediately
  5. Shipping invoice received — enter Ship Cost
  6. Calculate Billed Customer using formula: ROUNDUP(ROUNDUP(RegCost, 0) × 1.10, 0)
  7. Only after Steps 4 + 5 complete → create QB Invoice
  8. Enter QB Invoice # and update Status to Invoiced

💳 Payment Method Rules

  • Net 30 — Standard terms for established utility accounts
  • Credit Card — Always apply +4% processing surcharge
  • CC surcharge must be itemized on QB invoice as separate line
  • Flag all CC orders visually with ⚠ CC +4% badge
  • Prepaid orders — mark as "Prepaid" and note payment date

📦 Shipping Cost Formula

  • Customer Cost = ROUNDUP(ROUNDUP(RegCost, 0) × 1.10, 0)
  • Round the carrier's regular cost up to the nearest dollar first
  • Multiply by 1.10 (10% handling markup)
  • Round result up to the nearest dollar
  • Example: Carrier charges $42.37 → $43 → $47.30 → $48.00 billed
Shipping Log generated June 19, 2025 — Norris Utilities® Operations